Its beginning to look like one of the multi-country ticket agencies for the London 2012 Olympics has messed up quite badly in a number of ways, and as some of my most expensive tickets are coming from there I’m quite nervous! The company Cosport (and its sister company Jet Set Sports) are responsible for American, Australian and Austrian sales (amongst others), and as an EU citizen I took advantage of the Austrian sales to buy some Olympic tickets from them for Canoe Slalom and Closing Ceremony – neither of them being cheap tickets.
This was back in July last year, and I was very happy to have got hold of them and patiently waited whilst Locog started sending out tickets, and other EU distributors sent theres out or said how you could get hold of them (i.e. pick up only in London for Sportsworld), and then finally there was news that Cosport would be sending out via FedEx and we should wait for tracking information. Eventually I got mine, and thats when things started to look a bit odd for me.
Even though I received a shipment notification email from FedEx dated the 9th July, it was from Jet Set Sports (which is the american branch of the company but hey maybe they are sending all their tickets from there) it said anticipated shipping date 7th July – how can they anticipate to ship before they’ve received the notification that theres a package for them to deliver? Still it said delivery was 10th July so I thought ok, it must all be ok.
10th July came and went with no tickets or update, and by the morning of the 11th the tracking site no longer had a delivery date on it so I started to get quite worried. The email from Cosport saying that deliveries were being organised said to contact via email on the 11th if no delivery information had been sent so I thought I would contact them to ask what was going on. One email duly sent, but no acknowledgement or reply.
By the evening I took to twitter to see if anyone else was having problems and to my dismay not only were other people having delivery problems like mine some people weren’t getting all their tickets or had tickets that weren’t even together! So now I not only don’t know if I’m even going to get my tickets, or if me and my other half will even be sitting together at the closing ceremony – how rubbish is that?!!!! Also, some people have reported that even though they are EU citizens they are getting tickets that are allocated to American or Australian Olympic sites – surely that wasn’t allowed?
So this morning (the 12th), I’ve still not had a reply from Cosport so I’ve contacted FedEx via their website to ask what is going on. Unlike Cosport, I’ve had an immediate copy of what I sent to my email address as well as an automated reply saying it was being sent to the relevant person so now its just waiting for America to wake up and go to work so I can find out what is going on I guess.
I don’t like the uncertainty, especially as the tickets weren’t cheap, and I don’t like the fact that Cosport aren’t very good at responding to an email address they told us to use so I can’t even tell if this is going to be resolved. Its only just over 2 weeks to the games – come on people sort yourselves out!
I received my tickets, but several sets include single seats where I had purchased 2 tickets and they are not together! That is unacceptable. I emailed them but have not heard back of course.
That is ridiculous – I know they have told other people that they can’t guarantee that groups are together, but not to seat two people together is just not on. I get my tickets tomorrow (hopefully), so I’ll find out then if mine are the same. Got closing ceremony and theres only two of us, so it will be awful if we’re not together…
I reside in Canada, any got notification three weeks ago that my tickets wrere being shipped, only to get a further email this weekend that the tickets will need to be picked up in Londdn by the account holder. I not even going on the trip – My husband and children are – The event that they are going to is in Conventry and they arrive the day before the event. They do not have time to get to London to pick up and the way it stands – they will not be able to pick up the tickets as I am the account contact. I am desperately trying to get in touch with CoSports in the UK or Jet Sports in Toronto, Canada via telephone messages and email with no response from either.
Yet another Cosport fiasco! Have you tried phoning Cosport in the US (+1-908-326-2660) – thats where I tried and did eventually get hold of them. I hope that you manage to sort it out and your husband and children enjoy the event they are going to. I shall keep my fingers crossed for you!